Shipping policy
Shipping Policy
Thank you for shopping at Moretra. Below you'll find everything you need to know about how and when your order will arrive.
Free Standard Shipping
We offer FREE Standard Shipping on every order to the following countries: United States, Canada, United Kingdom, Australia, New Zealand, Germany and France.
Processing Time
Orders are processed within 1–3 business days (Monday – Friday, excluding US public holidays). You will receive a confirmation email once your order is placed, and a shipping confirmation email with your tracking number once it ships.
Delivery Time
| Shipping method | Estimated delivery time* | Cost |
|---|---|---|
| Standard Shipping | 7–14 business days | FREE |
*Estimated delivery time is counted after your order has been processed and shipped. Total time to receive your order = processing time + delivery time. During peak seasons (such as Black Friday and the holidays) or due to carrier delays, weather or customs, delivery may take a little longer. We'll keep you updated if there's any delay.
Order Tracking
Every order includes a tracking number. Once your order ships, you'll receive an email with a link to track your package. Please allow 24–48 hours for tracking information to update. If you have trouble tracking your order, just email us and we'll help.
Customs, Duties & Taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges, if any, are set by local authorities and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update the address only if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Delayed or Damaged Packages
If your package hasn't arrived within the estimated delivery time, shows as delivered but you can't find it, or arrives damaged, please contact us within 30 days of the expected delivery date. We'll work with the carrier to resolve the issue and, where appropriate, send a replacement or issue a refund.
Questions?
Moretra is operated by LUCKY ECOM LLC. We're happy to help with any shipping question.
- Address: 5200 Windhaven Pkwy, Apt 3204, Lewisville, TX 75056, United States (business correspondence only)
- Email: support@moretra.com
- Phone / WhatsApp: +1 (409) 202-8969
- Support hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)